Yes, with no sign-up. You can run the free tools up to 60 times a day.

Will it make things up?

It's told not to. Where a reply needs a fact it doesn't have, like an order date or your policy, it leaves a [placeholder] for you to fill in.

How do I close a ticket when the customer stops replying?

Switch to templates and pick "Closing a ticket after no response from the customer". You'll get three versions that close the ticket politely and tell the customer how to reopen it.

Can I use these as macros in my help desk?

Yes. Templates come with [placeholders] like [Customer name], so you can save them as macros or canned responses in any help desk.

Support ticket response generator

Paste a customer's ticket and get three replies you can send as they are or edit. Or switch to templates for the tickets you handle every week, like closing a ticket after no response.

Support ticket response examples

Templates for the tickets support teams answer every week. Fill in the [placeholders] and send, or generate replies to your own ticket above.

Acknowledging a new ticket

Hi [Customer name], Thanks for getting in touch. We've received your request (ticket #[Ticket number]) and someone from our team will reply within [response time]. If you have screenshots or an order number that might help, reply to this email and they'll be added to your ticket. Best, [Your name]

Closing a ticket due to no response

Hi [Customer name], We haven't heard back from you, so we're closing this ticket for now. If you still need help, just reply to this email and it will reopen with everything we've discussed so far. Thanks, [Your name]

Closing a ticket due to no response (after a reminder)

Hi [Customer name], I followed up on [date] about [issue] but haven't heard back, so I'm marking this ticket as resolved. Nothing is lost: reply any time and we'll pick up where we left off. Best, [Your name]

Asking for more details

Hi [Customer name], Thanks for reporting this. So I can look into it properly, could you send me: - the email address on your account - what you were doing when it happened - a screenshot of any error message Once I have those, I'll get back to you. Thanks, [Your name]

Charged twice

Hi [Customer name], Sorry about the double charge on order #[Order number]. I've checked and can see both payments. I've refunded the duplicate of [amount], which should reach your account within [number] business days. If it hasn't arrived by [date], reply here and I'll chase it with our payment provider. Best, [Your name]

Passing the ticket to another team

Hi [Customer name], Thanks for your patience. This needs our [team name] team, so I've passed your ticket to them with everything you've told us, and you won't need to explain it again. They'll reply to you here within [response time]. Best, [Your name]

Checking in after a fix

Hi [Customer name], We released a fix for [issue] on [date]. Could you try again and let me know it's working for you? If anything's still not right, reply here and I'll look into it straight away. Thanks, [Your name]

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Questions, answered.

Is it free?: Yes, with no sign-up. You can run the free tools up to 60 times a day.
Will it make things up?: It's told not to. Where a reply needs a fact it doesn't have, like an order date or your policy, it leaves a [placeholder] for you to fill in.
How do I close a ticket when the customer stops replying?: Switch to templates and pick "Closing a ticket after no response from the customer". You'll get three versions that close the ticket politely and tell the customer how to reopen it.
Can I use these as macros in my help desk?: Yes. Templates come with [placeholders] like [Customer name], so you can save them as macros or canned responses in any help desk.

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