Zendesk pricing in 2026
Zendesk charges per agent, per month, and AI agents bill per automated resolution on top. Here's every plan, what the AI costs, and a calculator for your team's monthly bill.
Prices checked on 7 October 2026 against Zendesk's pricing page, in US dollars before tax.
Zendesk plans
| Plan | Billed yearly | Billed monthly | What it includes |
|---|---|---|---|
| Support Team | $19 per agent a month | $25 per agent a month | Email ticketing, routing, saved replies, automations and basic reports. |
| Suite Team | $55 per agent a month | $69 per agent a month | Adds AI agents, a help center, messaging, voice and omnichannel routing. |
| Suite Professional | $115 per agent a month | $149 per agent a month | Adds skills-based routing, IVR, quick reports and admin AI tools. Zendesk's most popular plan. |
| Suite Enterprise | Ask sales | Ask sales | Adds intelligent triage, approval workflows, a sandbox and custom roles. Priced by sales. |
What the AI costs
Each plan includes 5 automated resolutions per agent a month (10 on Suite Professional). Beyond that, Zendesk charges $2.00 per resolution pay-as-you-go, or about $1.50 when you commit to a volume up front.
Add-ons
- Copilot (AI for agents)
- $50 per agent a month, billed yearly
- Workforce engagement
- $50 per agent a month, billed yearly
- Contact center
- $83 per agent a month, billed yearly
Free trial: 14 days, with Suite Professional features and Copilot included.
Zendesk features compared
Price isn't everything. Here's what Zendesk includes next to unclench.ai, including where Zendesk does more.
| Feature | Zendesk | unclench.ai |
|---|---|---|
| How you pay | Per agent, plus AI resolutions beyond the allowance | One flat monthly price |
| AI agent | On every plan, for messaging and email. 5 automated resolutions per agent a month included (10 on Professional), then $1.50 to $2.00 each | On every plan, with AI replies included in the price |
| Live chat on your site | A messaging widget on every plan; live chat on Suite plans | Yes, the chat widget, with one-click takeover from the inbox |
| Email ticketing on every plan | For replies only: if the customer has left the chat, your reply goes by email and theirs comes back | |
| Ticketing and automations | Ticketing, macros, triggers and automations on every plan | No. One chat inbox, with chats assigned to teammates |
| Routing | Omnichannel routing on Suite; skills-based routing on Professional | No |
| Help center | Basic on Support Team, fuller on Suite; 40+ languages and up to 5 help centers on Professional | No hosted help center. It answers from your website, docs or the help center you already have |
| Phone | Voicemail on Support Team, voice on Suite, IVR on Professional; contact center add-on $83 per agent a month | No |
| Social and business messaging | On Suite plans | No |
| Reporting | Prebuilt dashboards on every plan; quick reports on Professional | An overview of conversations, answer rate, helpful ratings, coverage and topics |
| Apps and integrations | An apps marketplace on every plan | No |
| Sign-in | Native, SSO and 2FA on every plan | Email and password, or Google |
| HIPAA | On Professional | No |
| AI for your team | Copilot add-on, $50 per agent a month | No |
| Free trial | 14 days | 7 days, no card |
Where Zendesk does more
- Ticketing for email and messaging, with macros, triggers and automations
- Phone: voicemail, voice and an IVR menu
- Social and business messaging channels
- A hosted help center, in 40+ languages on Professional
- An apps and integrations marketplace
- Omnichannel and skills-based routing
- SSO and 2FA, HIPAA on Professional, and a sandbox and approval workflows on Enterprise
- Copilot, an AI assistant for agents, as an add-on
In every unclench.ai plan
- AI replies included in the price, with no per-resolution fee
- Answers from your website, docs or help center, kept in sync
- Every reply checked against your content for prices, limits or policies it doesn't state, and rewritten if it finds one
- Says plainly when your content doesn't cover a question, and flags the chat for you
- One-click takeover from the inbox: the agent stops replying while you do
- Replies sent by email if the customer has left, with their reply back in the chat
- "Can I talk to a person?" flags the chat and emails you a recap
- Your team's hours: chats wait for your team then, instead of the AI answering
- A queue of questions your content doesn't answer, counted by how many people asked
- Customers can attach images, PDFs and other files, up to 100 MB each
- Ratings on each answer and at the end of every chat
- A customer list you can export as CSV
- Imports your Intercom contacts and conversations
More on how they compare: unclench.ai vs Zendesk.
Zendesk cost calculator
Enter your team and how many conversations the AI handles, and see the monthly bill next to unclench.ai's flat price. Or compare all three on Zendesk vs Intercom vs unclench.ai, or see unclench.ai vs Zendesk feature by feature.
Each one is billed as a automated resolution.
For unclench.ai, which counts replies.
Zendesk Suite Team, billed yearly
$1,135 a month
- 3 agents
- $165
- 485 automated resolutions at $2.00, after 15 included
- $970
unclench.ai
$99 a month
91% less than Zendesk Suite Team
Growth plan: up to 10 seats and 6,000 AI replies a month, no per-resolution fees. You'd use about 2,000 replies.
Zendesk's list prices, at the pay-as-you-go rate (about $1.50 committed), before tax and add-ons.
Questions, answered.
- How much does Zendesk cost per month?
- From $19 per agent a month billed yearly (Support Team) to $115 (Suite Professional), or $25 to $149 billed monthly. Suite Enterprise is priced by sales. AI resolutions beyond the included allowance cost extra.
- What is an automated resolution?
- A conversation Zendesk's AI agent resolves without a person. Each plan includes some per agent each month; past that, each one is billed.
- Is Zendesk cheaper billed yearly?
- Yes. Suite Professional is $115 per agent a month billed yearly against $149 billed monthly, about 23% less.
- Does Zendesk have a free plan?
- No. There's a 14-day free trial.
- How does unclench.ai's pricing compare?
- unclench.ai is one flat price: $49 a month for 2 seats and 2,000 AI replies, or $99 for 10 seats and 6,000 AI replies. There are no per-resolution fees.
One flat price, no per-resolution fees.
unclench.ai answers your customers from your help content and hands the rest to your team. A busy month doesn't change the bill.