Paste an email from a customer, choose a tone, and get three replies that answer what they asked.
Customer email reply examples
Replies to emails customers send all the time. Paste your own email above and AI writes replies to what it actually says.
Upgrading a plan mid-cycle
Hi [Customer name],
Yes, you can switch to the annual plan and keep your current billing date. When you upgrade, we'll credit the unused part of this month and your annual plan will start from [date]. You can do it from [where], or I can switch it for you.
Best,
[Your name]
Asking for an invoice
Hi [Customer name],
Here's your invoice for [month]: [invoice link]. You can download every past invoice from [where] too. If you need your company details or VAT number added, send them over and I'll update it.
Best,
[Your name]
Shipping to another country
Hi [Customer name],
We do ship to [country]. Delivery usually takes [number] business days and costs [price]. Import duties may apply when it arrives, and those are paid to the courier.
Best,
[Your name]
Deleting an account and data
Hi [Customer name],
I've received your request to delete your account and data. We'll delete it within [number] days and email you when it's done. Until then, you can still sign in if you change your mind.
Best,
[Your name]
Unhappy about a price increase
Hi [Customer name],
I understand, and thank you for telling me rather than just leaving. The new price reflects [reason]. As an existing customer, you can [option, such as keeping the old price until a date or switching to yearly billing to save]. Would that help?
Best,
[Your name]
Declining a partnership request
Hi [Name],
Thanks for thinking of us. We're not taking on new partnerships right now, so we'll pass this time. Good luck with [their project].
Best,
[Your name]
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