Yes, with no sign-up. You can run the free tools up to 60 times a day.

Will it make things up?

It's told not to. Where a reply needs a fact it doesn't have, like an order date or your policy, it leaves a [placeholder] for you to fill in.

What makes a good complaint response?

Thank them for telling you, name the specific problem, apologise for it without excuses, and say exactly what you'll do and when.

Will it offer refunds for me?

No. It won't promise refunds, credits or timelines your message doesn't mention. Add those yourself if you're offering them.

Customer complaint response generator

Paste the complaint and get three replies that acknowledge what went wrong, without being defensive, and say what happens next.

Customer complaint response examples

Replies to common complaints that acknowledge the problem and say what happens next. Paste your own complaint above for replies written to it.

A delivery that's late again

Hi [Customer name], You're right to be frustrated. This is the [number] time your delivery has been late, and that isn't the service you should get from us. I'm sorry. I've looked into order #[Order number]: it's now due on [delivery date]. I've also [what you did to put it right]. I'll check it arrives and let you know. Best, [Your name]

No reply to earlier emails

Hi [Customer name], I'm sorry you had to chase us. Your earlier emails should have been answered, and they weren't. I'm handling this personally from now on. Here's where things stand: [answer to their question]. If there's anything I've missed, reply here and it comes straight to me. Best, [Your name]

The wrong item arrived

Hi [Customer name], Sorry, we sent the wrong item. I've sent the correct [product] today by [shipping method], and it should arrive by [delivery date]. You don't need to send the wrong one back first: [instructions for the wrong item]. Best, [Your name]

A billing mistake

Hi [Customer name], Thank you for flagging this, and I'm sorry for the mistake. You were charged [amount] when it should have been [correct amount]. I've refunded the difference of [difference], which will reach you within [number] business days. Best, [Your name]

A product that stopped working

Hi [Customer name], I'm sorry your [product] stopped working after [time]. That shouldn't happen. As it's within the warranty, I can send a replacement or refund you, whichever you prefer. Just reply with your choice. Best, [Your name]

Unhappy with how they were treated

Hi [Customer name], Thank you for telling me about your conversation with our team on [date]. You should have been treated with patience and respect, and I'm sorry that didn't happen. I've raised it with the team lead, and I'd like to put this right: [what you'll do]. Best, [Your name]

Let unclench.ai answer your customers from your help content, around the clock.

Try it on your website Start your 7-day free trial

Questions, answered.

Is it free?: Yes, with no sign-up. You can run the free tools up to 60 times a day.
Will it make things up?: It's told not to. Where a reply needs a fact it doesn't have, like an order date or your policy, it leaves a [placeholder] for you to fill in.
What makes a good complaint response?: Thank them for telling you, name the specific problem, apologise for it without excuses, and say exactly what you'll do and when.
Will it offer refunds for me?: No. It won't promise refunds, credits or timelines your message doesn't mention. Add those yourself if you're offering them.

Most complaints start with a question nobody answered.

unclench.ai answers customers the moment they ask, from your help content, and passes upset customers to your team.