Choose your rules and get a refund policy to paste into your store: refunds within a set time, store credit only, or a no refund policy that still covers faulty orders.
This is a template, not legal advice. Consumer law in some places, including the EU and UK, gives buyers the right to cancel most online purchases within 14 days, and a policy can't take that away. Check the rules where you sell.
Sample refund policies, including no refund policy templates. Build your own above, with your business's details filled in.
No Refund Policy All sales are final We don't offer refunds or exchanges once your order has shipped. Please check your order carefully before you buy. When something goes wrong If your order arrives damaged, faulty or not as described, email [support email] within 7 days of delivery with your order number and a photo, and we'll replace it or refund you.
No Refund Policy All sales are final Because digital products are delivered as soon as you buy them, we don't offer refunds or exchanges. When something goes wrong If you can't access your purchase or it doesn't work as described, email [support email] with your order number and we'll fix it or refund you.
Refund Policy Refunds You can ask for a refund within 30 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase. You pay for return shipping, and shipping costs aren't refunded. How to ask for a refund Email [support email] with your order number, and we'll send you the return address. Once we receive and check your return, we'll refund your original payment method within 10 business days.
Returns and Exchanges Policy Store credit and exchanges We don't refund to your original payment method, but within 14 days of delivery you can exchange your order or get store credit for its full value. Items must be unused, in their original condition and packaging. How to return Email [support email] with your order number, and we'll send you the return address.
Refund Policy Refunds You can ask for a refund within 7 days of booking, as long as work hasn't started. If we don't deliver If we don't deliver the service as described, email [support email] and we'll put it right or refund you for the part we didn't deliver.
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