Free customer support tools

Generators and calculators for the work support teams do every day. Free, with no sign-up.

• Support ticket response generatorPaste a support ticket and get three replies ready to send, or ticket templates for acknowledgements, follow-ups and closing a ticket after no response. Free.
• Canned response generatorPick a situation, like a refund request or a shipping delay, and get three canned responses with placeholders, ready to save in your help desk. Free.
• Customer complaint response generatorPaste a customer complaint and get three calm, specific replies that acknowledge the problem and say what happens next. Free, no sign-up.
• Customer service reply generatorWrite customer service replies and email templates in seconds. Paste a message or pick a situation, choose a tone, and get three options. Free.
• AI email reply generatorPaste a customer email and get three AI-written replies in the tone you choose. Free, no sign-up, with placeholders where facts are needed.
• FAQ generatorEnter your website and get the questions your customers ask, answered from your own pages. Edit them, then copy an FAQ page, accordion HTML or FAQ schema. Free.
• FAQ accordion generatorType your questions and answers and get a copy-and-paste FAQ accordion in plain HTML, with FAQ schema for Google included. No JavaScript, no plugin. Free.
• Auto-reply message generatorWrite an automatic reply for customer emails and contact forms: confirm you got the message, say when you'll reply, and point to quick answers. Free.
• Out-of-office message generatorWrite a clear out-of-office email message: when you're back and who to contact meanwhile. Add a few details and get three versions. Free.
• Refund policy generatorBuild a refund, returns or no refund policy for your store in a minute. Choose your rules and copy the policy. Free, and it runs in your browser.
• CSAT calculatorEnter how many customers gave each score from 1 to 5 and get your CSAT score, with the formula. Free, and it runs in your browser.
• NPS calculatorEnter your promoters, passives and detractors and get your Net Promoter Score, with the breakdown and the formula. Free, and it runs in your browser.
• Erlang C staffing calculatorWork out how many agents to schedule from your contact volume, handle time and service level target, with the Erlang C formula and shrinkage. Free.
• SLA, first response time and handle time calculatorWork out your SLA compliance, average first response time and average handle time from your support numbers, with the formulas. Free.

Support software pricing

• Zendesk pricingZendesk costs $19 to $115 per agent a month billed yearly, plus $1.50 to $2.00 per AI resolution beyond the included allowance. Every plan, add-on and a cost calculator.
• Intercom pricingIntercom costs $29 to $132 per seat a month billed yearly, plus $0.99 for every Fin AI outcome. Every plan, add-on and a cost calculator for your team.
• unclench.ai vs ZendeskFeatures and pricing head to head, with a calculator for your team.
• unclench.ai vs IntercomFeatures and pricing head to head, with a calculator for your team.
• Zendesk vs Intercom vs unclench.aiPlan prices, AI agent costs and free trials side by side, with a calculator for your team's monthly bill.