Intercom pricing in 2026
Intercom charges per seat, per month, and its Fin AI agent bills $0.99 for every outcome on top. Here's every plan, what Fin costs, and a calculator for your team's monthly bill.
Prices checked on 7 October 2026 against Intercom's pricing page, in US dollars before tax.
Intercom plans
| Plan | Billed yearly | Billed monthly | What it includes |
|---|---|---|---|
| Essential | $29 per seat a month | $39 per seat a month | Fin AI agent, Messenger, shared inbox, ticketing, a public help center and pre-built reports. |
| Advanced | $85 per seat a month | $99 per seat a month | Adds workflows, multiple team inboxes, round robin assignment, a multilingual help center and 20 free Lite seats. |
| Expert | $132 per seat a month | $139 per seat a month | Adds SSO, HIPAA support, SLAs, multiple brands and 50 free Lite seats. |
What the AI costs
Fin costs $0.99 per outcome, on top of seats. An outcome is a conversation Fin resolves, or one it hands to your team through a set procedure. It's charged at most once per conversation, and refunded if the customer reopens it.
Add-ons
- Copilot (AI for agents)
- $29 per agent a month billed yearly, or $35 monthly
- Proactive Support Plus
- $99 a month, including 500 messages
- Pro
- $100 a month, for 500 conversations
Free trial: 14 days, no card required. At least 1 full seat to start.
Intercom features compared
Price isn't everything. Here's what Intercom includes next to unclench.ai, including where Intercom does more.
| Feature | Intercom | unclench.ai |
|---|---|---|
| How you pay | Per seat, plus $0.99 for every Fin outcome | One flat monthly price |
| AI agent | Fin, on every plan, $0.99 per outcome | On every plan, with AI replies included in the price |
| Live chat on your site | Messenger, in-app chat, banners and tooltips on every plan | Yes, the chat widget, with one-click takeover from the inbox |
| Support email on every plan | For replies only: if the customer has left the chat, your reply goes by email and theirs comes back | |
| Inbox and ticketing | Shared inbox and ticketing; multiple team inboxes and round robin assignment on Advanced | One chat inbox, with chats assigned to teammates. No ticketing |
| Workflows | A workflows automation builder on Advanced | No |
| Help center | Public on every plan; private and multilingual on Advanced | No hosted help center. It answers from your website, docs or the help center you already have |
| Reporting | Pre-built reports on every plan | An overview of conversations, answer rate, helpful ratings, coverage and topics |
| Product tours and surveys | With the Proactive Support Plus add-on, $99 a month | No |
| Sign-in | SSO and identity management on Expert | Email and password, or Google |
| HIPAA and SLAs | On Expert | No |
| Several brands | Multibrand Messenger and help center on Expert | No |
| AI for your team | Copilot add-on, $29 per agent a month billed yearly | No |
| Moving from Intercom | Not applicable | Imports your Intercom contacts and past conversations, with their files |
| Free trial | 14 days, no card | 7 days, no card |
Where Intercom does more
- Ticketing, and multiple team inboxes on Advanced
- A workflows automation builder on Advanced
- A hosted help center, private and multilingual on Advanced
- Banners and tooltips, plus product tours and surveys with an add-on
- SSO, HIPAA support and SLAs on Expert
- Several brands in one account on Expert
- Copilot, an AI assistant for agents, as an add-on
- Free Lite seats on Advanced and Expert
In every unclench.ai plan
- AI replies included in the price, with no per-resolution fee
- Answers from your website, docs or help center, kept in sync
- Every reply checked against your content for prices, limits or policies it doesn't state, and rewritten if it finds one
- Says plainly when your content doesn't cover a question, and flags the chat for you
- One-click takeover from the inbox: the agent stops replying while you do
- Replies sent by email if the customer has left, with their reply back in the chat
- "Can I talk to a person?" flags the chat and emails you a recap
- Your team's hours: chats wait for your team then, instead of the AI answering
- A queue of questions your content doesn't answer, counted by how many people asked
- Customers can attach images, PDFs and other files, up to 100 MB each
- Ratings on each answer and at the end of every chat
- A customer list you can export as CSV
- Imports your Intercom contacts and conversations
More on how they compare: unclench.ai vs Intercom.
Intercom cost calculator
Enter your team and how many conversations the AI handles, and see the monthly bill next to unclench.ai's flat price. Or compare all three on Zendesk vs Intercom vs unclench.ai, or see unclench.ai vs Intercom feature by feature.
Each one is billed as a Fin outcome.
For unclench.ai, which counts replies.
Intercom Advanced, billed yearly
$750 a month
- 3 seats
- $255
- 500 Fin outcomes at $0.99
- $495
unclench.ai
$99 a month
87% less than Intercom Advanced
Growth plan: up to 10 seats and 6,000 AI replies a month, no per-resolution fees. You'd use about 2,000 replies.
Intercom's list prices, before tax and add-ons.
Questions, answered.
- How much does Intercom cost per month?
- From $29 per seat a month billed yearly (Essential) to $132 (Expert), or $39 to $139 billed monthly, plus $0.99 for each Fin outcome.
- How much does Fin cost?
- $0.99 per outcome: a conversation Fin resolves or hands over through a procedure. At 1,000 outcomes a month that's $990, on top of seats.
- Is Intercom cheaper billed yearly?
- Yes. Essential is $29 a seat billed yearly against $39 monthly, Advanced $85 against $99, and Expert $132 against $139.
- Does Intercom have a free plan?
- No. There's a 14-day free trial with no card required.
- How does unclench.ai's pricing compare?
- unclench.ai is one flat price: $49 a month for 2 seats and 2,000 AI replies, or $99 for 10 seats and 6,000 AI replies. There are no per-resolution fees.
One flat price, no per-resolution fees.
unclench.ai answers your customers from your help content and hands the rest to your team. A busy month doesn't change the bill.