What does Unclench do?+−
It finds people who match your ideal customer, with their email and phone, and drafts a first email you send from your own inbox. On your website, an AI agent answers visitors and customers 24/7 from your own docs, and hands the chat to you when someone needs a person.
Where do you get your data from?+−
We work with established B2B data providers and match their contacts to the customer your site describes. Every contact you reveal is kept in your own lead list, so you never pay for the same person twice.
What counts as a lead?+−
One person whose email or phone number we find when you click Get contact. If we find neither, it doesn't count, and getting the same person again is free.
Does it send emails for me?+−
No. Unclench drafts a first email for each lead in your voice, and you send it from your own inbox, so replies come straight back to you. Nothing goes out on its own.
Will the support agent make things up?+−
It's built not to. It answers from your website, docs and help center, and every reply is checked against your content for prices, limits or policies it doesn't state. When your content doesn't cover a question, it says so and adds it to a list for you to answer once.
When does it hand a chat to me?+−
When a customer asks for a person, and for billing problems and anything sensitive. The chat is flagged, you get an email recap, and you take over in the same conversation with one click.
How long does setup take?+−
About two minutes. Enter your website and Unclench works out who your customers are and shows people who match. Putting the support agent on your site is one script tag, and it works with any site you can add one to.
How does the free trial work?+−
Seven days, no card. You get 25 leads and the support agent on your site. If you pick a plan during the trial, your first charge comes when it ends.
What happens when I run out of leads or replies?+−
You're never charged extra. New leads wait for your next month or an upgrade, and every lead you already have stays in your list. If the agent's replies run out, it pauses until the next month while the chat stays on and your team can still reply.
Can I bring my Intercom history?+−
Yes. Paste an Intercom access token under Settings, then Import, and your contacts and past conversations come over, files included.