Yes, with no sign-up. You can run the free tools up to 60 times a day.

Will it make things up?

It's told not to. Where a reply needs a fact it doesn't have, like an order date or your policy, it leaves a [placeholder] for you to fill in.

What is a canned response?

A saved reply for a question customers ask often, with gaps like [Customer name] or [Order number] you fill in before sending. Most help desks call them macros or saved replies.

Can a canned response sound less canned?

Pick the Friendly or Empathetic tone, and change the opening line to mention what the customer actually said.

Canned response generator

Pick a situation your team answers again and again, and get three canned responses with [placeholders] you can save as macros or saved replies.

Canned response examples

Canned responses for the questions customers ask most. Copy one into your help desk as a macro, or generate more for your own situations above.

Refund request

Hi [Customer name], Thanks for reaching out. I've started a refund of [amount] for order #[Order number]. It will go back to your original payment method within [number] business days. If there's anything else I can help with, just reply here. Best, [Your name]

Where is my order?

Hi [Customer name], Your order #[Order number] shipped on [date] and is on its way. You can track it here: [tracking link]. It's expected to arrive by [delivery date]. If it hasn't arrived by then, reply and I'll look into it. Best, [Your name]

Shipping delay

Hi [Customer name], I'm sorry, your order #[Order number] is running late because [reason]. The new expected delivery date is [delivery date]. If you'd rather not wait, I can cancel it and refund you in full. Just let me know. Best, [Your name]

Password reset

Hi [Customer name], You can reset your password here: [reset link]. The link works for [number] hours. If the email doesn't arrive, check your spam folder or reply and I'll send it again. Best, [Your name]

Bug report received

Hi [Customer name], Thanks for letting us know about this. I've been able to reproduce it and passed it to our engineers. I'll update you here as soon as there's a fix. In the meantime, you can [workaround]. Best, [Your name]

Feature request

Hi [Customer name], Thanks for the suggestion. I've shared it with our product team, along with how you'd use it. I can't promise when or whether it will be built, but requests like yours are what we look at when we plan. Best, [Your name]

Question about pricing

Hi [Customer name], Our [plan name] plan is [price] a month and includes [what's included]. You can compare every plan here: [pricing link]. If you tell me a bit about how you'd use it, I'm happy to suggest the right one. Best, [Your name]

Thanking a customer for feedback

Hi [Customer name], Thank you for taking the time to share this. I've passed it on to the team so it's seen by the people who can act on it. Hearing what works, and what doesn't, really does shape what we do next. Best, [Your name]

Let unclench.ai answer your customers from your help content, around the clock.

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Questions, answered.

Is it free?: Yes, with no sign-up. You can run the free tools up to 60 times a day.
Will it make things up?: It's told not to. Where a reply needs a fact it doesn't have, like an order date or your policy, it leaves a [placeholder] for you to fill in.
What is a canned response?: A saved reply for a question customers ask often, with gaps like [Customer name] or [Order number] you fill in before sending. Most help desks call them macros or saved replies.
Can a canned response sound less canned?: Pick the Friendly or Empathetic tone, and change the opening line to mention what the customer actually said.

Canned replies still need someone to send them.

unclench.ai answers the repeat questions itself, from your help content, and hands the rest to your team.