How to export Intercom conversations
Intercom has several exports, and most of them leave out what your customers actually wrote. Here's what each one gives you, its limits, and the quickest way to move full conversations.
Checked on 10 October 2026 against Intercom's help article "Export your conversations data". Menu names can differ slightly between workspaces.
Every export, side by side
| Export | Where | What you get | Limits |
|---|---|---|---|
| One conversation | Inbox, the ⋯ menu on the conversation | The full transcript as text or PDF, without internal notes | One at a time |
| Several conversations | Inbox: select them, then More actions, Export | Full transcripts, one text or PDF file each | 200 to 300 conversations per export |
| Saved view as CSV | Inbox, Views, Export as CSV | The view's columns, with a link to each conversation. No message text | Saved views only; refused above 100,000 rows; large ones are emailed |
| Dataset export | Reports, Dataset export | Reporting data: IDs, dates, attributes and metrics. No message text | Up to two years back; over 10,000 rows is emailed |
| Amazon S3 | Settings, Data, Imports & exports, Export data | Conversation and ticket data as JSON files in your S3 bucket | Up to two years of history, then hourly or daily |
| Conversations API | An app in Intercom's Developer Hub, plus code | The full content of every conversation | 90 days per export request; needs a developer |
Which one you need
- What customers said, for a few conversations: the inbox export.
- What customers said, for all of them: the API, or an import tool that uses it.
- Numbers for a report: the dataset export.
- Anything older than two years: the API. The dataset and S3 exports go back two years.
Exporting to switch tools?
You may not need a file at all. unclench.ai reads your Intercom contacts and conversations straight from Intercom with a read-only access token: full messages, internal notes, Fin's replies and attachments, from the last 2 to 5 years. No code.
Questions, answered.
- Can I export all my Intercom conversations at once?
- Not from the inbox, which exports 200 to 300 at a time. For everything, use the Conversations API (90 days per request) or a tool that imports through it.
- Does Intercom's CSV export include the messages?
- No. The saved view and dataset CSVs hold conversation details like IDs, dates and attributes, with no message text. Transcripts come from the inbox export or the API.
- How far back can I export?
- The dataset and S3 exports cover up to two years. The API reaches older conversations.
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