Support
Questions about setup, the chat widget, billing or your account? Email us and a person will get back to you.
Email us
To help us sort it out in one reply, include:
- the email you sign in with and your organization's name
- what you expected to happen, and what happened instead
- for widget problems, the address of the page where you see it
- a screenshot, if you have one
Common requests
- The widget isn't showing on my site. It only appears while your organization has an active plan or trial and hasn't used up this period's messages. Check Settings → Billing, and that the snippet from Install is on the page.
- Changing plans, cancelling or updating a card. Go to Settings → Billing and choose Manage billing.
- Refunds. Email [email protected] within 7 days of your first charge. See our refund terms.
- Deleting your data. You can delete knowledge sources and teammates in the console. For everything else, email us; see our privacy policy.