Yes, with no sign-up. You can run the free tools up to 60 times a day.

Will it make things up?

It's told not to. Where a reply needs a fact it doesn't have, like an order date or your policy, it leaves a [placeholder] for you to fill in.

Does it work for chat as well as email?

Yes. Pick the Short and direct tone for chat, where replies should be brief.

Which language does it reply in?

The same language as the customer's message.

Customer service reply generator

Paste a customer's message for three replies to it, or pick a situation for customer service email templates you can reuse.

Customer service reply templates

Customer service email templates for everyday requests. Use them as they are, or generate replies to a real message above.

Changing a delivery address

Hi [Customer name], No problem. I've updated the delivery address on order #[Order number] to: [new address] It hasn't shipped yet, so it will go straight there. You'll get a tracking link once it's on its way. Best, [Your name]

Cancelling a subscription

Hi [Customer name], I've cancelled your subscription. You'll keep access until [end date] and won't be charged again. If you change your mind before then, you can restart it from [where]. If you have a moment, I'd love to know what made you cancel, so we can do better. Best, [Your name]

An item that's out of stock

Hi [Customer name], [Product] is out of stock right now. We expect more on [date]. I can let you know as soon as it's back, or suggest [alternative product], which is similar and in stock today. Best, [Your name]

Asking for a discount

Hi [Customer name], Thanks for asking. We don't have a discount on [product] right now, but [option, such as yearly billing saving X% or an upcoming sale]. If that changes, I'll let you know. Best, [Your name]

Can't sign in

Hi [Customer name], Sorry you're locked out. I've sent a sign-in link to [email address]. If it doesn't arrive in a few minutes, check your spam folder. If you've lost access to that email address, reply here and I'll help you another way. Best, [Your name]

Where is my refund?

Hi [Customer name], Your refund of [amount] was sent on [date]. Banks usually take [number] business days to show it, so it should appear by [date]. If it isn't there by then, reply with your bank statement and I'll trace it. Best, [Your name]

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Questions, answered.

Is it free?: Yes, with no sign-up. You can run the free tools up to 60 times a day.
Will it make things up?: It's told not to. Where a reply needs a fact it doesn't have, like an order date or your policy, it leaves a [placeholder] for you to fill in.
Does it work for chat as well as email?: Yes. Pick the Short and direct tone for chat, where replies should be brief.
Which language does it reply in?: The same language as the customer's message.

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