Notifications

Emails to your support email

Set your support email under Settings → General. It gets an email when:

• A customer needs a person: they asked for one, want to cancel, are frustrated, or asked something your agent couldn’t answer. You get one email per chat until it’s resolved.
• A customer replies by email. Skipped if someone on your team has already replied or has the chat open, and sent at most once every 15 minutes per chat.

Each email links straight to the conversation.

Emails to the workspace owner

The owner gets an email when:

• your plan’s message limit is reached and the chat is paused
• a payment doesn’t go through

See Plans and billing for what happens in each case.

Alerts in your browser

While you’re handling a chat, the console plays a sound and shows a desktop notification (“New message from a customer”) when that customer writes. Your browser asks for permission the first time you take over a chat.

There’s no mobile app, and no Slack notifications yet.