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Your agentTest in the Playground

Test in the Playground

The Playground is a private chat with your agent. Ask what a customer would ask and check the answer before anyone else sees it.

The Playground with a chat on the left and a Sources used panel on the right
  • Type a question, or pick one of the suggestions under Try:. They’re based on your own content.
  • Sources used on the right shows the parts of your help content behind the latest answer, and how closely each one matched the question.
  • Clear starts a fresh chat.
  • Agent settings takes you to your agent’s name, tone and instructions.

If an answer is wrong or missing, fix the help content it came from, or add what’s missing under Knowledge, then ask again.

Playground chats are only for you. They don’t count towards your message limit, don’t create knowledge gaps, and ignore your working hours.

If you’ve just added content, a note at the top tells you it’s still being read. Answers get better once it’s ready.

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